Terms and Conditions

  • All adverts should be prepared with a sense of responsibility and respect the basic principles of fair competition generally accepted in business and should be legal, decent, honest and truthful.
  • The Advertiser warrants that the placing of an order for the insertion of an advertisement in any Look Local will not contain any material that shall infringe any copyright, right of trademark, and that the advertisements do not include any third party source material, or otherwise legally actionable under any civil or criminal laws in force in any legal jurisdiction or which might bring Look Local into disrepute.
  • Look Local does not guarantee the insertion of an advertisement, a specific page for an advert, a specific colour for an advert or exclusivity.
  • Look Local does not guarantee the distribution by a certain date in the month.
  • Every effort is made to comply with the instructions of the advertiser however Look Local does not accept responsibility for any inaccuracies in its advertisement or any consequences that arise.
  • It is the responsibility of the advertiser to ensure that the content of their advert complies with all government legislation.
  • Any refund will not exceed the cost of the advert or promotional distribution costs and where the advert has run in consecutive months the refund will not exceed the cost of the first months advertising.
  • Payment terms are ‘in advance’ unless otherwise agreed. Any discounts that are given may be waived if payment is late and interest incurred from the due date.
  • Look Local must be notified of any changes to be made to an advert or cancellation of an on going agreement by that month’s deadline.
  • Email addresses and mobile phone numbers may be used by Look Local for marketing reasons. ie. Deadline emails and deadline text alerts. Contact us to unsubscribe.
  • Look Local Publications Limited reserves its right to charge interest and claim compensation in the event of late payment.
  • The Client must supply promotional leaflets or materials (“Promotional Material”) to the address stated by Look Local and insure against the accidental loss or damage by Look Local of the Promotional Material. Look Local has no liability for any loss or damage to Promotional Material, howsoever caused.
  • Look Local warrants that it will use its reasonable endeavours to procure the doorstep delivery of the client’s Promotional Material to addresses in the geographical locations agreed between the parties but cannot guarantee delivery to every address.
  • Look Local may destroy any surplus Items without reference to the Client and without further liability. Any Items forming part of a distribution which is cancelled after they have been processed and dispatched from the Handover Point may not be returned to the Customer intact or at all.
  • Respect the customer’s rights at all times.
  • Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract/job.
  • Supply a written quotation when submitting a tender for contract.
  • Comply with all laws, statutory regulations and Building Regulations (if applicable).
  • Maintain adequate employers’ and public liability insurance.
  • Respect the customer’s privacy.
  • Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the customer.
  • Arrive at the agreed time for appointments with the customer and to give advance warning of any unavoidable delay.
  • Ensure that all services are completed to the highest possible standards and that all guaranteed elements of work are agreed.
  • Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner.
  • Be fully responsible for all colleagues and any sub-contractors in meeting these standards at all times.
  • Act in a professional and appropriate manner for all dealings with your customer.
  • The placing of an order with Look Local will signify the acceptance of the above conditions.